How it works
Omnichannel orders and couriers
Counter sales, online orders, phone orders and quotations in one order book — booked with couriers, tracked and settled.
Shop + online + phone orders Auto-assign to the nearest shop Courier booking and tracking WhatsApp updates COD ledger Returns and exchanges
1
One order book
Shop, online and phone orders with status: new → confirmed → packed → dispatched → delivered.
2
Nearest shop
Orders are assigned to the shop with stock nearest the customer.
3
Courier booking
TCS, Leopards and PostEx booking from RetailFlow; M&P, Trax, Call Courier, Aramex and DHL tracking links.
4
Customer updates
Confirmation, tracking and invoice by WhatsApp and e-mail.
5
COD settlement
Courier ledger: COD collected, charges and remittances received.
6
Returns and exchanges
Returns with reasons, exchanges at today’s or the paid price, refunds or credit.
More guides
Shopify integration HR, ZKTeco and live attendance Accounts and finance Reports, controls and logs Omnichannel orders and couriers Mobile payments by country Tax and e-invoicing
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